Real Time Speech Analytics is here, adding Real Value for our customers! Ask how we can make you the next Success Story! Mortgages are under the news spotlight once again as UK interest rates increase and homeowners 🏡 find themselves squeezed ever further. With the current turmoil, mortgage providers will likely be fielding more queries than ever before as concerned customers reach out to try and make sense of the rapidly-changing financial landscape and decide on their best course of action.
Verint worked with Florius, one of the Netherlands’ leading financial 🏦 services organisations, to help them transform their customer experience offering and supercharge their contact centre. Florius implemented Verint Real Time Speech Analytics 🔎 to analyse customer calls 📞 and provide guidance to agents in real time to help achieve better outcomes, updating their knowledge base and ensuring agents have the right information to hand at the right time and ultimately driving 🏎️ customer loyalty.
Explore the full Florius success story today!
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