All items (not made to order) are dispatched within 1-3 working days on receipt of payment.
Items made to order dispatch times vary and are agreed at time of order.
Postage varies on items due to size and weight, larger, more expensive items are sent tracked and insured.
Standard shipping times once dispatched UK 3-5 days, Europe 7-10 days, Everywhere else 10- 30 days.
I use Royal mail mainly and Hermmes for heavy items, overseas will be royal mail and parcel force however the service provider changes and varies once it's left the UK. I stick to these services as I have found their standards are higher than other cheaper alternatives. All items are packed well to arrive safely in one piece, so this is reflected in the price.
Please note: Orders will be sent to the address shown on the invoice. Please insure your address is correct and current on your order. Misdirected mail, as a result of customer error, will be redirected upon return, with payment of new shipping charges. Packages delivered to erroneous addresses, as a result of miss-entered information, are not the responsibility of the seller.
I do not refund buyers for failure to collect items from postal offices after attempted delivery. Most postal services hold items for 15 days, so this is the responsibility of the buyer not the seller. If you require a later delivery due to holiday e.t.c. let me know at time of order and I'm happy to do so. Such items should be returned to me and can be dispatched again on receipt of additional postage
Items held or delayed by customs or international postal services are not the responsibility of the seller.
Items go missing in transit rarely and Royal mail do not consider anything lost until 30 days have passed for UK . Therefore refunds on lost items will only be given after 45 days for Domestic and International items after 60 days due to the COVID19 shipping delays.
Collection is welcome from Barrow upon Humber, North Lincolnshire, UK.

Our vintage china is free from cracks, chips and crazing unless stated, although the gilding may show signs of rubbing wear. As they are vintage you may find factory flaws or other signs of use. I always try to show any flaws and use the best quality at all times. My up-cycled items are unique and made by me, I use bird feeders in my garden throughout the year for many years and they have never broken not in even in sharp frosts. But do be aware of where you hang them and I cannot be responsible if they do break while in your garden.
If you have some vintage china you would like customizing contact us and we would love to help.